Deskripsi Lowongan
Customer Support Agent – TalentPop App (Palembang)
Customer Support Agent at TalentPop App, Palembang
What You’ll Do
- Connect with customers via chat, email, or phone to answer questions and resolve issues.
- Assist with everything from product inquiries to order tracking and returns.
- Deliver kind, clear, and helpful responses that leave a positive impression.
- Stay up-to-date with product knowledge and support practices to consistently offer high-quality service.
What We Offer
- Competitive pay with annual performance-based increases.
- Paid time off so you can take care of yourself.
- Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best.
- Holiday bonuses to show appreciation for your hard work.
- A fully remote work setup — no commuting, ever.
- Opportunities for growth and advancement as we continue to expand.
What We’re Looking For
- Excellent English communication skills (both written and spoken).
- At least 1 year of online/remote customer service experience (especially in e-commerce or remote support).
- Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage.
- Patient, empathetic, and responsible problem-solver.
- Enjoys being part of a team and takes pride in a job well done.
What You’ll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent preferred).
- A reliable internet connection (minimum of 25 Mbps upload/download speed).
Use Application Code: CS
Jenis Pekerjaan: Pekerjaan tetap
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